Frequently Asked Questions

You'll always get the best value prices when booking online, in advance. You can also pay at the gate (subject to availability) where on the gate prices will apply (usually higher than the online rate).

It's absolutely fine to present the confirmation/ticket on your phone upon arrival. All the details about your booking will be sent to you via email. 

If you have purchased or been gifted a Wowcher Family Gift Ticket you will need to redeem your wowcher code following the instructions on your purchase receipt from Wowcher.

You will then be served a ticket with a barcode for scanning at the gates. If you do not have a barcode, you have not redeemed your wowcher correctly.

Your ticket is valid for selected visit dates until Sept as detailed on your Wowcher. Please check the date exclusions making your journey! 

There is no need to pre-book your visit. Don't forget to bring along your barcoded Wowcher ticket on the day!

To be eligible for the concessionary rate you will need to provide one of the following documents for EACH qualifying person:

• Blue Badge 
• DLA or PIP letter (together with photo ID of the person named within the letter).
• One Essential Carer of the Blue badge holder or DLA/PIP named person (if applicable) are also charged at the concessionary rate.

 Please see our concessions pages for Warrington, Milton Keynes, Matlock Bath and Rother Valley for more information. 

Please complete the contact form below and include

• A description of the lost item(s)
• The theme park / resort that you have visited
• The date that you visited
• Accommodation number/name (if applicable)

We will pass the information onto the site management who will contact you if the item is found.

Please double check your spam and junk folders within your email account. Sometimes our confirmations can be filtered into those folders automatically. If it's still not there, then please email our booking team through hotline@gulliversfun.co.uk or call 01925 444 888. 

Children 15 and under must be accompanied by an adult.

Due to the family nature of Gulliver’s, groups of adults or single adults with no accompanying children will not be permitted onto the theme park. If you are joining a group who are already in the theme park then simply ask the group to meet you at the entrance gates, where they can confirm that you are a member of their group.

Yes, there is a discount for parties of 20 or more paying guests. The amount you save depends on when you are visiting. For further details, please call Gully's Hotline on 01925-444888 or email us

Yes, there are several places on site where you can choose from a wide range of meals and snacks. We have restaurants, fast food outlets, snack kiosks and healthy eating options, so there's plenty of choice.

Sorry, no dogs allowed are on site other than registered assistance dogs.

There are trained first aiders and a first aid post at each of our theme park resorts. Our first aiders are trained to deal with minor injuries and the first stages of any major injuries.

Yes, just inform a member of the team at the front entrance before leaving. 

Smoking (including of e-cigarettes) is strictly prohibited other than in the designated smoking areas within the Attractions.

Please note that Gulliver's Valley in Rother Valley is a smoke-free venue with no designated smoking or vaping areas within the Theme Park.